In order for a taxi company to remain competitive, the management system must be efficient. This requires the taxi drivers to know their destinations and update their schedules on a regular basis. It is only when cab drivers have a clear knowledge of their routes that they are able to perform well. When this happens, customer satisfaction increases. On the other hand, when customers have a problem with cats, it is not always easy for the company to handle problems. The drivers will sometimes refuse to pick up passengers, or give wrong advice. A good taxi and cab management system will prevent these kinds of issues from happening. As long as the system is able to provide accurate information, the company can expect good performance. Vehicle tracking technology can give the company the upper hand in making sure that the drivers are efficient and are able to meet customer needs.